For more information about the data and integration process, see the Kaspersky Security Integrations for MSP Online Help.Īfter the integration is completed, Kaspersky Security for Microsoft Office 365 sends data about detected events and the total number of protected mailboxes to the MSP solution. The newest release of Autotask includes a rad new feature they’re calling the Ticket Stopwatch. Reporting capabilities need some serious overhaul - only. But, when there’s a quick video to help you learn about it in 2 minutes, then figuring it out on your own is a waste of time. Email parser seems to have some intermittent problems where the email is not converted to a ticket. No, the ticket stopwatch isn’t a waste of time. Integration configuration settings are encrypted and stored in the Kaspersky Security for Microsoft Office 365 infrastructure. Don’t waste your day trying to figure out the Autotask ticket stopwatch. The integration allows service providers to perform the monitoring and billing of Kaspersky Security for Microsoft Office 365 in the same MSP solution that is used for other services.
#Autotask email parser manual#
Because the asset synchronization process automatically pushes relevant asset information from Barracuda Managed Workplace to Autotask based on the mappings you assign, a manual device reconciliation process is not required as it was with the previous Autotask extension.Kaspersky Security for Microsoft Office 365 supports integration with solutions for managed service providers, also known as MSPs. Instead, you can create additional user-defined fields as required.
#Autotask email parser update#
Please do not attempt to manually update these fields in Autotask. All Managed Services Extensions will also automatically create Autotask tickets from monitoring alerts. If you currently have information in these fields in Autotask, it will be overwritten with the Service Center asset information fields. NAVIGATION > Admin > Features & Settings > Application-wide (Shared) Features > Incoming Email Processor Autotask includes an internal email parser that can automatically create Autotask tickets with information parsed from incoming Kaseya ticket notifications. You can use this table as a reference for synchronizing information about discovered devices between the two systems: Service Centerīest Practice: Asset synchronization works based on the mappings outlined in the table above, and updates to asset information occur as per the time defined in the Asset Synchronization Settings page in Service Center. Creating a Kaseya mailbox in Incoming Email Processing. The following table lists the Service Center asset information fields and their corresponding Autotask asset fields. Synchronize asset details for all devices ĭefine the criteria that determines which trouble tickets to send to Autotask. Synchronize information between systems for all discovered devices, including those that support WMI and/or SNMP management protocols Įasily configure bi-directional synchronization of ticketing Similarly, when the ticket is closed in Autotask, the corresponding alert will be cleared and the corresponding trouble ticket closed in Service Center.
Once created, any updates to the status of the ticket made in either system will be synchronized with the other.
He recognized the power of integrating an email parser directly with Autotask via the API long before anyone else did. Let's get started 1 Create an Autotask API User for Huntress 2 Setting up the Huntress Integration to Autotask PSA 3 Note about. To review this setting follow the instructions at the end of this article, or skip to them by clicking here. A great example of this, and his vision, is his Email2AT service. You will need to use e-mail parsing or add a default value for Due Date/Time to use this integration. When a ticket is created in Barracuda Managed Workplace as the result of an alert being triggered or when you manually create a ticket in Barracuda Managed Workplace, a ticket will also be created in Autotask. Travis has demonstrated that with the Autotask API, he can make the platform so much more powerful than it is on its own. Barracuda Managed Workplace pushes asset information to Autotask.
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